TigerBet Privacy Policy

At TigerBet, we are committed to protecting the privacy and personal data of every customer who visits or uses our services. This Privacy Policy explains how we collect, use, store and share your personal information when you access our platform at tigerbet.co.uk. We are operated by Tigerplay LTD, company number 14901086, established under the laws of England and Wales, with our registered office at Wenlock Road, London N1 7GU. Whether you are completing the TigerBet sign up offer, exploring our sportsbook, or managing your account via the TigerBet app, your personal data is handled with the highest standards of care and in full compliance with applicable UK data protection law.

Who We Are

We operate TigerBet as the data controller responsible for your personal information. Our platform is licensed by the UK Gambling Commission under account number 65319, and we are authorised to provide remote betting and casino services exclusively to customers located in the United Kingdom. As a UK-based operator, we are fully subject to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. All references to "we", "us" and "our" in this document refer to Tigerplay LTD as the operator of TigerBet.

What Personal Data We Collect

When you register with TigerBet Casino, place a bet, make a deposit, or contact our support team, we collect personal data necessary to provide our services. Before any funds can be deposited, any bet placed, or even a free-to-play version accessed, we are required by law to verify your name, age, date of birth and address. We collect the following categories of information:

• Identity data: full name, date of birth, username and copies of identity documents
• Contact data: email address, phone number and residential address
• Financial data: payment method details, transaction history and deposit and withdrawal records
• Account data: TigerBet login credentials, account preferences and communication history
• Verification data: proof of address documents, including council tax bills and other British documents accepted under our verification process
• Technical data: IP address, browser type, device identifiers and usage logs from the TigerBet app and web browser
• Gaming and wagering data: betting activity, game history, bonus usage and promotional participation
• Responsible gambling data: information related to self-exclusion, GamStop registration status and any voluntary or operator-enforced restrictions on your account

How We Use Your Personal Data

At TigerBet, we process your personal data only where we have a lawful basis to do so. We use the information we collect for the following purposes:

• To create, verify and manage your account, including fulfilling our legal obligation to verify age and identity before any services are accessed
• To process deposits and withdrawals via bank transfer, and to comply with our minimum deposit and withdrawal threshold of £5 per transaction
• To deliver our services, including the sportsbook, casino, live casino and the TigerBet welcome offer of 50 Free Spins on Big Bass Amazon Xtreme
• To apply and administer promotions such as the Football Acca Bonus, 2Up promotion, Tiger Casino Club weekly reward scheme, Extra Places and Money Back Special
• To enforce our terms and conditions, including restrictions that prevent employees of competing gambling operators and professional participants in sports we book from accessing our services without prior written consent
• To comply with our regulatory obligations under the UK Gambling Commission licence, including anti-money laundering checks and responsible gambling requirements
• To check your status against exclusion registers, including GamStop, as required under our registration terms
• To provide customer support via live chat (09:00–21:00) and by email at support@tigerbet.co.uk
• To send you relevant communications regarding your account, promotions and material changes to our terms
• To improve our platform, including the desktop site, mobile browser and native TigerBet app available on both iOS and Android

Legal Bases for Processing

We process your data under the following legal bases as defined by the UK GDPR:

• Contract performance: processing necessary to provide the services you have requested and to manage your account
• Legal obligation: processing required to comply with gambling regulation, anti-money laundering law and age verification requirements
• Legitimate interests: processing to prevent fraud, protect our systems and enforce our terms against abuse such as syndicate betting or multi-account misuse
• Consent: where we rely on your consent for marketing communications, you may withdraw that consent at any time by contacting us

Data Sharing and Disclosure

We do not sell your personal data. At TigerBet, we may share your information with the following categories of third parties only where necessary and under appropriate contractual safeguards:

• Payment processors and banking partners involved in processing deposits and withdrawals
• Identity verification and fraud prevention services
• The UK Gambling Commission and other regulatory or law enforcement bodies when required by law
• Responsible gambling services and self-exclusion scheme operators, including GamStop
• Technology and platform providers who support the operation of our casino, sportsbook and mobile applications
• Legal and professional advisors where required in connection with regulatory, legal or fraud matters

Data Retention

We retain your personal data for as long as your account remains active and for such further periods as required by law or our regulatory obligations. Under UK gambling and anti-money laundering regulations, we are typically required to retain certain records for a minimum of five years following the end of the customer relationship. Where data is no longer required, we will securely delete or anonymise it.

Your Rights

As a data subject under UK GDPR, you have the following rights in relation to the personal data we hold about you:

• The right to access your personal data and receive a copy of it
• The right to rectification of inaccurate or incomplete data
• The right to erasure, subject to our legal and regulatory retention obligations
• The right to restrict or object to certain types of processing
• The right to data portability in certain circumstances
• The right to withdraw consent where processing is based on consent
• The right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your data lawfully

To exercise any of these rights, please contact us at support@tigerbet.co.uk. We will respond to all verified requests within the timeframes required by applicable law.

Cookies and Tracking Technologies

We use cookies and similar technologies on our website to ensure the platform functions correctly, to remember your preferences, and to gather analytical information about how our services are used. This applies whether you access TigerBet through a desktop browser, mobile browser or the TigerBet app. By continuing to use our site, you consent to our use of cookies in accordance with this policy. You may manage your cookie preferences through your browser settings, although disabling certain cookies may affect the functionality of our platform, including TigerBet login and session management.

Security of Your Data

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or alteration. Our TigerBet platform uses industry-standard encryption and access controls to safeguard all customer information, including financial data processed in connection with deposits and withdrawals.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any material changes in advance, and any updates will not affect the rights of customers who have already begun relying on the previous version of our terms. We encourage you to review this page periodically. Continued use of our services following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we handle your personal data, or if you wish to exercise your data protection rights, please contact our team at support@tigerbet.co.uk. Our customer support team is available via live chat between 09:00 and 21:00, and we will always aim to resolve your query as promptly as possible.